Every items purchased on IanLeino.com is custom made and printed just for you. Due to the custom nature of our products, we do not offer returns unless the item is defective. We do, however, offer exchanges for apparel sizing issues - within one shirt size up or down - provided the product is still in new condition. To set up an exchange, please send an e-mail to our support team.
If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. You can send this information to our support team. Once we receiving that information from you, we will issue a reprint and ship a new product to your customer at no additional cost to you. Please note that all complaints regarding product quality need to be reported within two months from the moment of purchase in order to be eligible for a reprint.
If an order is lost in transit and the shipping address provided at the time of order is correct, we will reprint and reship a new order at no charge to you using the shipping method originally selected.
Shipping times vary with the season, and may be longer near holidays, but standard times are as follows:
- Standard shipping - up to 12 business days
- Expedited shipping - up to 5 business days
- Overnight shipping - up to 2 business days
- International shipping - typically up to 21 business days*
*With international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL. However, we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be "stuck" at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time
Due to these eventualities, we can't guarantee a delivery date with certainty for international deliveries.
TIMEFRAME FOR RETURNS
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.