The Basics

Processing Time: Orders are subject to a 1-2 business day processing time. Business days are considered Mon-Fri. Weekends are not considered business days.

Transit Time: The delivery times are in reference to the time spent in transit (once your order has left the warehouse). This time does not include the 1-2 business day processing time.

Tracking: An email with tracking information will be sent once an order has been shipped (with most carriers). If your carrier allows for package tracking, you can also track your package on your Account.

Tracking is not available on:

  • International Economy
  • PO Boxes
  • Priority Shipping (to APOs)

 

Shipping Multiple orders: Multiple orders placed on the same day cannot be combined using the website. If you wish to cancel your orders and place one large order, please email orders@ianleino.com.  You must contact us before you receive your shipping confirmation email to make changes to an order.  Once you have received shipment confirmation, we cannot make further changes to the order.

Rates: It depends on what you are ordering, how much you are ordering, and where it is shipping. You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your zip code or country in the Shipping Estimator on the cart page. You can also get the shipping cost during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.

Address Changes: If you have entered your shipping address incorrectly, please email orders@ianleino.com to change the shipping address.  You must contact us before you receive your shipping confirmation email to make changes to an order.  Once you have received shipment confirmation, we cannot make further changes to the order.

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Domestic (US) Shipping

  • USPS First Class: Is available for packages weighing 13 ounces or less shipped within the United States. Delivery using this method can take anywhere from 3-5 days from the date you receive a shipping confirmation email.
  • USPS Priority Shipping: Is available for packages shipped within the contiguous United States. Delivery using this method can take anywhere from 2-3 days from the date you receive a shipping confirmation email.  All First-Class Mail items over 13 ounces are sent at the Priority Mail service price.
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Hotels: We do not ship to hotels, motels, inns, hostels, B&Bs, and/or timeshares because we cannot guarantee safe and timely delivery during your stay.

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International Shipping

  • USPS First Class International: Is the single shipping option for international packages shipped outside the United States. Delivery using this method can take anywhere from 2-4 weeks from the date you receive a shipping confirmation email.

 

Hotels: We do not ship to hotels, motels, inns, hostels, B&Bs, and/or timeshares because we cannot guarantee safe and timely delivery during your stay.

Customs Fees:

  • Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
  • These fees are NOT included in your shipping charges.
  • We are not able to mark orders as "gifts" because we are a retail store.
  • We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
  • We have no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

 

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APO/FPO Shipping

We are able to ship most of our products to U.S. Military APO/FPO addresses.

Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses. We send all shipments to APO/FPO addresses using USPS either First Class, Priority or First Class International, depending on the destination.

When completing your Shipping Address during checkout, please make note of the following.

  • The City must be entered as either "APO" or "FPO"
  • The State must be selected as either "AA" "AE" or "AP"
  • You must enter your Zip code
  • Always remember to enter your full name, grade, and PSC or unit number

 

Please note: orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

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Restrictions

Any items that cannot be shipped internationally will have a shipping restriction listed on the product page.

Hotels: We do not ship to hotels, motels, and/or inns.